Questions...we are here to help.

faq

Here are some questions we are commonly asked. If you can't find the answer here please contact us at info@indeygo.com

A. Sport's teams experience great success by selling In-Dey-Go Products. Two weeks of fundraising by an eager team of participants can easily earn over $3000.

A. We can get your products delivered to you within 7-14 business days. Please contact us for more details on timelines and minimums for free shipping.

A. It comes delivered frozen and dropped off at the location you specify.

A. Yes-the cookie dough, muffin dough and the buns can be thawed and refrozen without any damage to the integrity of the product. The cookie dough has a shelf life of 6 weeks at 4 degrees Celcius (refrigerator temperature) and over a year frozen.

A. When you are handing out your cookie dough on the delivery day, you can put out a sign letting the parents, teachers and volunteers know that you have extra cookie dough for sale. You will find that people are keen to buy more if they know some is available. As well, groups find it helpful to have a bit of a "buffer" when handing out the cookie dough in case any extra's are needed.

A. We deliver across Canada-we are Canadian!

A. Yes, you can but please keep in mind that we ship in full case lots only. Our cookie dough, muffin dough and doggie dough are packaged 6 units/case. Cinnamon buns and sticky buns come 4 packs/case. Sorry-no mixed cases.

A. In-Dey-Go Cookie Dough and Doggie Dough will keep up to 6 weeks in the fridge and up to 12 months in the freezer. It can be thawed and refrozen.

In-Dey-Go Muffin dough will keep up to 5 days in the fridge and 6 months in the freezer. It can be thawed and refrozen.

The Cinnamon/Sticky Buns should be consumed within 10 days of being stored in the fridge and can be kept in the freezer for 3-4 months.

A. All cheques are made out to the group conducting the fundraiser.

A. There is no cost to start your fundraising campaign. Just let us know what you would like to fundraise with and we will send you your fundraising package along with the appropriate number of forms needed.

A. We provide free shipping for orders over certain minimums based on your location. Please give us a call to find out how many units you need to sell to qualify for the free shipping.

A. Reply from Dr. T. Henderson (trained in both Traditional and Chinese veterinarian medicine:

"In a nutshell garlic is fine for dogs, aids digestion, enhances taste (lots of dogs like the taste of garlic) but it is dangerous in large amounts. I, and many other vets, regularly recommend putting it in home cooked food.  So don't worry, the amount in your cookie dough is fine and totally safe"

A. In-Dey-Go is committed to the safety of our valued customers - unfortunately, today (June 16, 2017) we were notified by our supplier of the following flour recall which affects ONLY batch #17039 of our Dark Chocolate White Chocolate Chunk Cookie Dough in the Tub format.

Below is the notification received from the supplier in regards to this particular batch of flour:

BakeMark Canada has been notified of the following voluntary recall issued by Ardent Mills. In cooperation with the Canadian Food Inspection Agency, out of an abundancy of caution, Ardent Mills is voluntarily recalling certain industrial products because they may contain E.coli 0121.

Please discontinue use of/selling these products IMMEDIATELY by removing them from display, counting the amount in your inventory and disposing of the product(s) in a manner that renders the product(s) unsalvageable, and please contact all accounts to which you sell this product to immediately and inform them of this recall. Please ensure all end users (whether you or your customer) of these products perform an assessment to determine if further action is needed.

Ardent Mills is not aware of any illnesses associated with the above products.

Please throw out any unused portion of batch #17039 Dark Chocolate White Chocolate Chunk. Purchasers of this product have been notified and any questions or concerns can be directed to info@indeygo.com or please call 877-496-3946 for further information.

This is not a reflection on In-Dey-Go Fundraising's production or practices, the recall affects any company that has purchased the recalled flour batches. At this time, all of In-Dey-Go's other products are safe to use, please follow baking directions on the packaging closely.